Refund Policy

The general rule

Every purchase releases a downloadable file the moment the payment is confirmed. Once that file has been made available it cannot be recalled, which is why sales are final once the download has been released and we are generally unable to refund after that point.

Where consumer law in your country gives you a cancellation or “cooling-off” right for digital content, completing the purchase is your acknowledgement that delivery begins immediately and your consent to waiving that right. If your local law does not permit that waiver, your local law wins — see the last section.

When we refund or replace anyway

These are not discretionary. If one of them applies, tell us and we will put it right:

• you were charged more than once for the same purchase;
• you were charged and no download was ever released to you;
• the file will not install or will not run, and we cannot resolve it with you within a reasonable number of attempts;
• the file delivered was not the package you paid for;
• the purchase was not authorised by you; or
• a refund is required by law that applies to you.

Email us before you raise a dispute with your bank. A chargeback takes weeks, costs us a fee whatever its outcome, and cannot be resolved any faster than we could have resolved it ourselves.

What is not a basis for a refund

• Trading losses. The software placing losing trades is not a fault; it is the risk you were told about before you paid, on the product page, at checkout and in the file itself.
• Not matching a published record. Any figure we publish is the historical result of an account we operate. Your broker, spread, capital, leverage, settings and timing all differ. See the Performance Disclaimer.
• Changing your mind after the download has been released.
• Deciding you wanted a different package or a different system. We will usually help you move up for the difference — ask.
• Incompatibility we can fix. If a broker setting, a symbol name or a platform option is the problem, support resolves it and there is nothing to refund.
• The 12-month licence reaching its normal end.

How to ask

Email [email protected] within 14 days of the purchase, quoting the purchase reference from your confirmation page and a sentence or two about what went wrong. We answer within one business day. Where a refund is granted it goes back through the original payment method, via our payment processor, and typically lands within five to ten working days depending on your bank.

Your statutory rights

This policy sits alongside our Terms of Service and does not limit any right you hold under the mandatory consumer law of the country you live in. If that law gives you more than this page does, you get more than this page gives.